Phyllis Smith & Laura Smith

Phyllis and her daughter Laura discussed the birth of Berkeley, Phyllis' son born in the late 70s, and how they were informed about his diagnosis of Down syndrome. In their conversation, they mentioned that one doctor advised against pursuing surgery...

Laura Reyes & Scott Acord

A positive experience Laura had with a nurse when her father died on Christmas morning, has shaped her career in Patient Experience. Laura shares stories about her fathers influence in her life and her families Christmas Eve celebrations.